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321 King Street
Toronto, ON M5A 1K7
Canada
Customer Support: 24/7
Office: Mon-Fri, 9 AM - 6 PM EST
321 King Street, Toronto, ON M5A 1K7
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Quick answers to common questions
For prizes under $1,000, winnings are automatically credited to your account balance within 24 hours of the draw. For larger prizes, you'll receive email notification with instructions to complete the claim process. Major jackpot winners ($1 million+) will be contacted by our Winner Services team directly.
We accept Visa, Mastercard, Interac e-Transfer, and direct bank transfers. All transactions are secured with 256-bit SSL encryption. Minimum deposit is $10, and maximum varies by payment method.
Account verification is required before making your first withdrawal. You'll need to provide: (1) Government-issued photo ID (passport, driver's license), (2) Proof of address (utility bill, bank statement dated within last 3 months), and (3) Payment method verification. Documents can be uploaded directly through your account dashboard.
Absolutely! Starlight Lotto Canada is fully licensed by iGaming Ontario (License #SL-2010-CA-0842). We purchase official lottery tickets on your behalf from authorized retailers. You receive a scanned copy of your ticket, and we hold the original securely until after the draw.
Congratulations! For jackpots over $1 million, our Winner Services team will contact you within 24 hours to arrange secure prize collection. We provide: (1) Free legal consultation, (2) Financial planning resources, (3) Media privacy protection options, (4) Secure prize delivery. The entire process is handled professionally and discreetly.
Yes! We strongly encourage responsible gaming. You can set daily, weekly, and monthly deposit limits through your account settings. You can also set session time limits and self-exclusion periods. These tools are designed to help you play responsibly and within your means.
Good news! Lottery winnings in Canada are not taxable under current tax law. You receive the full advertised prize amount. However, any interest earned on winnings after they're received may be taxable. We recommend consulting with a tax professional for personalized advice.
No problem! Click "Forgot Password" on the login page. You'll receive a secure reset link via email within minutes. If you've forgotten your email address or encounter other issues, contact our support team at 1-800-782-7544 or [email protected] with your account information for assistance.