Privacy Policy

Effective Date: January 1, 2024 | Last Updated: November 13, 2024

1. Introduction

Starlight Lotto Canada ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.starlightlotto.ca and use our services.

2. Information We Collect

Personal Information:

• Name, email address, phone number, date of birth
• Mailing address and province of residence
• Government-issued identification for age verification
• Payment information (processed securely through third-party providers)
• Gaming preferences and transaction history

Automatically Collected Information:

• IP address, browser type, device information
• Usage data, including pages visited and time spent
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process lottery ticket purchases and prize claims
• To verify your identity and age (18+ requirement)
• To communicate with you about your account, transactions, and promotions
• To comply with legal and regulatory requirements (iGaming Ontario)
• To prevent fraud and enhance security
• To improve our services and user experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, identity verification services, customer support platforms
• Regulatory Authorities: iGaming Ontario and other government agencies as required by law
• Lottery Organizations: Official lottery corporations for ticket purchases and prize claims
• Legal Requirements: When required by law, court order, or to protect our rights

5. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure server infrastructure, regular security audits, and restricted access to personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for certain data processing activities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. Responsible Gaming Data

We collect and monitor gaming activity to support responsible gaming initiatives, including deposit limits, self-exclusion programs, and identifying problematic gambling behaviors. This data is used solely for player protection purposes.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations (typically 7 years for financial records).

10. Children's Privacy

Our services are strictly for individuals 18 years and older. We do not knowingly collect information from minors. If we discover we have collected information from someone under 18, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us: