Responsible Gaming

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If you or someone you know has a gambling problem, help is available 24/7

ConnexOntario - Free, confidential support

Our Commitment to Responsible Gaming

At Starlight Lotto Canada, we believe lottery games should be fun and entertaining. We're committed to promoting responsible gaming practices and providing tools to help you stay in control.

Play Responsibly Guidelines

Set a Budget

Only spend what you can afford to lose. Never chase losses or borrow money to play.

Set Time Limits

Balance gaming with other activities. Don't let it interfere with work, relationships, or responsibilities.

Keep Perspective

Remember that lottery games are entertainment, not a way to make money or solve financial problems.

Never Play Under Influence

Avoid playing when emotional, stressed, or under the influence of alcohol or drugs.

Our Responsible Gaming Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.

Time-Out & Self-Exclusion

Take a break from gaming for 24 hours, 7 days, 30 days, or permanently. During this time, you won't be able to access your account or receive promotional materials.

Activity History

View your complete gaming history, including deposits, ticket purchases, and winnings. Monitor your patterns and spending over time.

Reality Checks

Receive periodic reminders about how long you've been playing and how much you've spent during your session.

Warning Signs of Problem Gambling

If you or someone you know exhibits these signs, it may indicate a gambling problem:

Spending more money or time on gambling than intended
Chasing losses or gambling to recover money
Lying to family or friends about gambling activities
Neglecting work, school, or family responsibilities
Borrowing money or selling possessions to gamble
Feeling anxious, depressed, or irritable when not gambling
Gambling as an escape from problems or negative feelings
Failed attempts to cut back or stop gambling

Help & Support Resources

Canadian Resources:

ConnexOntario

1-866-531-2600 | 24/7 Helpline

Free, confidential support for problem gambling

Responsible Gambling Council

www.responsiblegambling.org

Education, prevention, and treatment resources

Gamblers Anonymous

www.gamblersanonymous.org

Support groups and fellowship programs

Problem Gambling Institute of Ontario

1-866-531-2600

Professional counseling and treatment programs

Underage Gambling Prevention

We strictly enforce the 18+ age requirement through:

Age verification during registration using government-issued ID
Regular account monitoring and compliance checks
Age verification reminders and warnings throughout the site
Immediate account suspension for underage users